TERMS & CONDITIONS

ARTICLE 1 – PARTIES
1.1 – SELLER:
Name: THE CEEL COSMETICS INC.
Address: ÇUBUKLU NEIGHBORHOOD, DEDEOĞLU STREET, ALPINE AUTO NO: 36 DOOR NO: A, BEYKOZ/ISTANBUL
1.2 – BUYER:
The person who has become a member of theceel.com shopping website as a customer.
The address and contact information used during registration will be taken into account.

ARTICLE 2 – SUBJECT
The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts regarding the sale and delivery of the product specified below, whose characteristics and sale price are stated and which the BUYER has ordered electronically from theceel.com, which belongs to the SELLER, using the internet.

ARTICLE 3 – SUBJECT OF THE AGREEMENT PRODUCT
The type, quantity, brand/model, color, quantity, sales price, payment method, and information at the time of the order of the product constitute the subject of this agreement.

ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER declares that they have read and have knowledge of the pre-information regarding the main characteristics of the product subject to the contract, including the essential features of the product, the sales price including all taxes, and the payment method, as well as the delivery and related expenses to be covered by the BUYER, the full trade name, complete address, and contact information of the SELLER when registering on the theceel.com website.

By electronically confirming this agreement, the BUYER confirms that they have obtained accurate and complete information regarding the address to be given by the SELLER to the Consumer before the conclusion of the distance contracts, the basic features of the ordered products, the price of the products including taxes, payment, and delivery information.

4.2 Provided that it does not exceed the legal 30-day period, the product subject to the contract will be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information on the website, depending on the distance between the place of residence of the BUYER and the SELLER.

4.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the refusal of the recipient person/organization to accept the delivery.

4.4 The SELLER cannot be held responsible for the non-delivery of the product to the BUYER due to any problems encountered by the shipping company during the delivery of the product to the BUYER.

4.5 The SELLER is responsible for delivering the contract product in sound, complete, complying with the specified qualifications, and, if any, with warranty documents and user manuals.

4.6 Provided that there is a valid reason, the SELLER may supply a different product of equal quality and price to the BUYER before the fulfillment of the performance obligation arising from the contract.

4.7 If the fulfillment of the contractual obligations becomes impossible for the SELLER due to an unavoidable event or adverse weather conditions that prevent transportation, the SELLER shall notify the BUYER before the expiration of the performance obligation arising from the contract. In this case, the BUYER may exercise one of their rights, such as canceling the order, replacing the product with an equivalent one if available, and/or postponing the delivery period until the impediment is removed. If the BUYER cancels the order, the amount paid will be refunded to them within 10 days.

4.8 It is a condition for the delivery of the product subject to the contract that the signed copy of this agreement has been delivered to the SELLER and the payment has been made by the BUYER using the payment method of their choice. If the product price is not paid for any reason or is canceled in the bank records, the SELLER will be considered released from the obligation to deliver the product.

4.9 The BUYER acknowledges and undertakes that the credit card information provided during the shopping process is accurate and that they bear all legal and criminal liabilities that may arise from the use of this credit card. In the event that the payment made with the BUYER's credit card is not authorized by the relevant bank or financial institution due to the unauthorized or illegal use of the credit card belonging to the BUYER by unauthorized persons after the delivery of the product, the BUYER is obliged to return the product to the SELLER within 3 days, provided that it has been delivered to them. In this case, the shipping costs will be borne by the BUYER. If the BUYER does not return the product, it is accepted and undertaken that the product price will be transferred to the SELLER's bank accounts without any further notice.

4.10 If the SELLER cannot deliver the product subject to the contract within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER has the right to cancel the order, replace the product with an equivalent one, if available, and/or delay the delivery period until the obstacle is removed. If the BUYER cancels the order, the amount they paid will be refunded to them within 7 days.

4.11 The points given to the customer through a campaign by the SELLER are valid for a single purchase. These points will not be refunded even if the product is returned.
In case of payments made by the BUYER with a credit card, the product amount will be refunded to the relevant bank within 7 days after the BUYER cancels the order. As the reflection of this amount to the BUYER's accounts is completely related to the bank transaction process, the BUYER accepts in advance that the SELLER cannot intervene in any way in possible delays, and that the amount refunded to the credit card by the SELLER will be reflected to the BUYER's account by the bank within an average of 2 to 3 weeks.

ARTICLE 5 – RIGHT OF WITHDRAWAL OF THE BUYER
The BUYER has the right to withdraw from the contract within 14 days without giving any reason from the delivery of the product to them or to the person/organization at the indicated address.
However, for products specially prepared and offered to the BUYER for certain days such as New Year, holidays, Mother's Day, etc., as well as campaign and promotional products, the return of the product is not possible, and the BUYER makes the purchase by accepting these conditions.
In order to exercise the right of withdrawal, it is required to notify the SELLER by fax or email within the 14-day period and the product must not be used within the framework of the provisions of Article 6. In case of exercising this right,
a) The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Order returns issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued)
b) Return form,
c) The box and packaging of the products to be returned within the 14-day period, along with any standard accessories, must be delivered intact and undamaged. The product price will be refunded to the BUYER within 10 days following the receipt of these documents by the SELLER.
The shipping fee of the returned product due to the exercise of the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for international orders. The SELLER does not refund the shipping fee collected from the BUYER when selling the product.
When returning the product to the SELLER, it is mandatory to return the original invoice presented to the BUYER during the delivery of the product (to ensure consistency in our accounting records). If the invoice is not sent to the SELLER along with the product or within 5 days from the date of shipment of the product at the latest, the return process will not be carried out, and the product will be returned to the BUYER in the same way as cash on delivery. The phrase "return invoice" must be written on the invoice to be returned with the product, and it must be signed by the BUYER.

ARTICLE 6 – PRODUCTS THAT CANNOT BE RETURNED
Products that are of such a nature that they cannot be returned due to their characteristics; disposable products, reproducible software and programs, and products that are likely to deteriorate rapidly or expire are not accepted for returns.

ARTICLE 7 – DEFAULT OF THE DEBTOR
In the event of the BUYER's default, the BUYER agrees to compensate the SELLER for any damages and losses incurred due to the delayed performance of the debt. In cases where the BUYER's default is due to the fault of the SELLER, the BUYER will not be obliged to meet any claims for damages and losses.

ARTICLE 8 – COMPETENT COURT
For the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services and resides are authorized, up to the value announced by the Ministry of Industry and Trade. The SELLER can apply to the consumer dispute resolution body or the consumer court in the place where the product or service is purchased or the BUYER resides within the monetary limits determined by the Ministry of Industry and Trade in December each year. The information regarding the monetary limits is as follows:
Effective from 28/05/2014;
a) According to Article 68 of the Law No. 6502 on Consumer Protection, for disputes below the value of two thousand Turkish Liras, application must be made to the district consumer arbitration committees, for disputes below the value of three thousand Turkish Liras, application must be made to the provincial consumer arbitration committees, and in metropolitan cities, application must be made to the provincial consumer arbitration committees for disputes between two thousand Turkish Liras and three thousand Turkish Liras. Application cannot be made to consumer arbitration committees for disputes exceeding these values.
b) In disputes exceeding the specified value, an application must be made to the Consumer Courts, and in places where there are no Consumer Courts, an application must be made to the Civil Courts as Consumer Courts.

Please Note: Before signing the shipping receipt, please check whether your package is damaged due to transportation. If there is any damage to the package for any reason, return your package to the courier without signing any document related to the delivery and request an official report. New products will be immediately sent to you by us. theceel.com is not responsible for any damage or loss of the products inside the package if damaged products are accepted upon delivery.